Shipping & Returns Information

At Rover Pet Stores Inc, we're dedicated to providing clear and convenient shipping and return options. Find all the details you need about our policies below to ensure a smooth experience.

Rover Pet Stores Inc - Shipping Options

📦 Rover Pet Stores Shipping Policy — No Pets Allowed In-Store

At Rover Pet Stores, we’re committed to delivering high-quality pet products directly to your door. While we do not allow pets inside our retail locations, we offer a variety of shipping options tailored to meet your needs across the U.S.

 

🚚 Standard Ground Shipping

  • Free shipping on all orders within the continental U.S.

  • Orders typically ship within 3 to 5 business days.

  • Transit time is approximately 5 to 9 business days after shipment.

 

✈️ Priority Mail (Non-Continental U.S.) — Temporarily Closed

  • Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, and other territories are shipped via USPS Priority Mail.

  • Delivery time ranges from 5 to 10 business days.

  • This service is currently unavailable.

 

📦 APO/FPO Shipping - CLOSED 

  • We proudly ship to APO/FPO addresses.

  • Delivery times may vary depending on location and military postal logistics.

 

🕒 Additional Notes

  • Orders may ship in multiple packages based on item availability and warehouse location.

  • No shipping is processed on Saturdays, Sundays, or federal holidays.

  • Oversized or heavy items may incur additional shipping charges.

  • Express or same-day delivery is not currently offered. For expedited options, please contact our customer service team.

 

🐾 Reminder: No Pets Allowed In-Store To ensure a safe and comfortable shopping environment for all customers, pets are not permitted inside Rover Pet Stores locations. We encourage you to take advantage of our convenient online ordering and shipping options.

Thank you for choosing Rover — where pet care meets convenience!

Rover Pet Stores Inc – Return Policy Summary

🔁 Rover Pet Stores Inc. Return Policy

At Rover Pet Stores Inc., we’re committed to ensuring every customer is satisfied with their purchase. We understand that returns may occasionally be necessary, and we’ve outlined our policy below for clarity and convenience.

 

📅 Return Timeframe

  • Eligible items may be returned within 7 business days from the date of purchase.

  • Returns requested after this period will not be accepted.

 

💵 Refund Method

  • Refunds are issued in cash only, regardless of the original payment method.

 

🚫 Conditions & Exceptions

  • Items confirmed to be in good condition at the time of in-store purchase will not be refunded if returned damaged.

  • Returned items must:

    • Be in their original packaging

    • Remain unused and in resalable condition

    • Include a receipt or valid proof of purchase

Non-returnable items include:

  • Perishable goods such as pet food and treats

  • Personalized or custom products

  • Clearance or final sale items

 

📝 Additional Notes

  • Refunds are processed immediately upon approval, though manager authorization may be required for high-value items.

  • Exchanges may be offered at the store’s discretion.

Rover Pet Stores Inc – Shipping Cost Policy

🚚 Simple, Flat Rate Shipping — $49.99 Nationwide

At Rover Pet Stores Inc., we believe in keeping shipping straightforward and hassle-free. That’s why we use a flat rate model for all standard ground deliveries.

💰 Flat Rate Details

  • A $49.99 flat shipping fee applies to every order.

  • This rate remains the same regardless of:

    • Order size

    • Package weight

    • Destination (within eligible U.S. shipping zones)

📝 Important Notes

  • The flat rate applies only to standard ground shipping.

  • Expedited or specialty delivery services, if available, may include additional charges.

  • Free shipping thresholds are not currently offered.

 

Rover Pet Stores Inc – Live Animal Policy

🚫 No Live Animal Services Policy — Rover Pet Stores Inc.

At Rover Pet Stores Inc., we focus exclusively on providing high-quality pet products and supplies. To maintain a safe and consistent shopping experience, we do not offer any services related to live animals.

📦 No Shipping of Live Animals

  • Rover Pet Stores Inc. does not ship live animals under any circumstances.

  • Our business model is centered around pet care products, not the sale or transport of live animals.

🛍️ Product-Only Retail Experience

  • All purchases are limited to merchandise such as food, toys, grooming items, and accessories.

  • Our staff is available to assist with product selection, usage guidance, and general pet care advice.

✅ Why This Matters

  • Ensures a safe and controlled retail environment.

  • Allows us to focus on delivering top-tier pet products and customer service.

  • Aligns with industry standards and regulatory guidelines for ethical retail practices.

 

Browse Our Exotic Pet Supplies

Discover a wide range of high-quality supplies for your exotic pets. From habitats and nutrition to toys and healthcare, we have everything you need to keep your pets happy and healthy.